Have a Custom Order?

We want to hear all the info! Email all of your ideas, sample pictures, number of pieces, when you would like them delivered and we will get back to you with a quote. This may take a few emails back and forth to confirm we are on the same page. 

We've hammered out the details and have a clear understanding of what you're looking for and when you would like the order to be delivered.  You will receive a quote email which will detail the product(s), production time, and confirmed ship date. You are required to respond confirming the quote. 

Once you have  responded approving the quote, you will receive an email back with a secure pay link referencing the quote discussed. Once payment has cleared, production will begin. This acts as your confirmation.

Order ships by the ship date established on the quote and in the confirmation. If the order is ready early, the order may ship early. You will receive tracking information via email.

We are so thankful that you chose Twine & Ivory for your special occasion. We hope you love your pieces. Be sure to share your work with us on Facebook and Instagram!